It’s easy enough to do, simply open a command prompt, and launch the WorkSpaces client with the -l3 flag ( workspaces.exe -l3). To get more insight into what is going on with the WorkSpaces client, I decided to enable advanced logging.
Well, I can assure you that I thought I had my problem fixed! My WorkSpace was looking good from an AWS console perspective and now my WorkSpaces client network icon was green! I had an available WorkSpace and network connectivity to it, yet I was still unable to connect?!?! What’s going on now? Tip #1: Check the WorkSpaces network icon to ensure the required network connectivity to AWS WorkSpaces is established.
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Turns out a recent update to the AV/Security Suite application on my laptop was the reason behind the issue. The issue manifested itself only on a specific laptop when it was connected to my wireless network. Furthermore, the UDP connectivity test passed when I connected my laptop to a wired ethernet connection. To save us some time, I launched the WorkSpaces client on other computers and had no network issues.
In my recent case and much to my surprise, my WorkSpaces network icon was red and upon clicking the network icon for more information, I saw that though my laptop was on the network, had internet connectivity, and could even communicate to the WorkSpaces service using HTTPS, I could NOT connect to WorkSpaces over UDP Port 4172 This provides you with a method to quickly identify the state of your connectivity to the AWS WorkSpaces service. If any of the network tests fail, the icon will be red as shown below. If all tested connections are active and available, then the network icon will be green. Can the client connect to the WorkSpaces services using UDP Port 4172?.Can the client connect to the WorkSpaces services using TCP Port 4172?.Can HTTPS connectivity be established to the AWS WorkSpaces service?.Is the client device connected to the internet?.Is the client device connected to the network?.When you launch the WorkSpaces client, notice the network icon in the top right-hand corner of the window the WorkSpaces client performs five “tests” when launched: The easiest troubleshooting step may also the most overlooked. What Color is the WorkSpaces Network Icon?.So, I decided to use this opportunity to investigate what resources are available to us as we troubleshoot WorkSpace connection issues from the end-user client/device perspective before breaking down and simply rebuilding the WorkSpace. Granted, my first task was to reboot the WorkSpace but as you may have guessed, my connection issue remained. Though everything looked great on the AWS side in that no problems were displayed within the WorkSpaces console, the Get-WKSWorkspace PowerShell command, and the CloudWatch WorkSpace dashboard, my connection would launch, present me with a black screen, and then disappear. Each time you want to scan for eReceipts, you will need to do this.I recently ran into a situation where I was unable to connect to an Amazon WorkSpace. When you are ready to scan for eReceipts, tap on the large, orange circle you see at the bottom of the screen, then tap the blue eReceipt circle that appears.
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For a list of email domains that are supported for your device, please see this article: Supported Email Domains on iOS and Android Please note that only certain email domains are supported at this time.
**We are unable to accept photo snaps of eReceipts that are printed out on printer paper or that are taken from digital screens.** With this feature, you can connect your Fetch account to your email, Amazon, and Walmart accounts and earn credit for eligible online purchases. In order to earn credit for digital receipts from online transactions, you’ll need to use our e Receipt feature. How Do I Scan Email Receipts? Connecting Your Email, Amazon, and Walmart Accounts, and Scanning for eReceipts
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